Find quick answers to our most common questions. If you need more help, our support team is always ready to assist.
Outdoor & Survival Essentials
How can I contact VibeGreen?
You can email us at shopvibegreen@gmail.com—our team is happy to help with any questions or concerns.
Do you ship worldwide?
Yes, we offer worldwide shipping.
Where do you ship from?
All orders are shipped from our warehouse partners in Hong Kong.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us within 12 hours of placing it. After this window, orders are processed and cannot be changed, but you can return your order for a full refund once received.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Shop Pay, and Apple Pay.
When will my order be processed?
Orders are processed Monday to Friday (excluding holidays). Most orders are processed within 1–3 business days and shipped the next business day. We do not ship on weekends.
How long will it take to receive my order?
Most orders arrive in 2–4 weeks. Delays may occur during holidays or due to high demand.
What if I don’t receive my order?
If your order hasn’t arrived within 30 days of shipping, please contact us for a full refund or resolution.
Will I be charged customs and taxes?
Prices are tax-free in CAD. You may be responsible for import duties, taxes, or customs fees, depending on your country. These are set by your local customs office and are your responsibility.
How do I return an item?
Contact us at shopvibegreen@gmail.com to start your return. We’ll guide you through the process.
What if the item I received is defective, incorrect, or damaged?
If you receive an incorrect, missing, or damaged item, email us your order number, photos, and details. We’ll resolve your case as quickly as possible.
When will I receive my refund?
Refunds are issued to your original payment method within 7–10 business days after we receive your return or approve your cancellation. Processing times may vary by bank or card issuer.
Do you offer a warranty?
Yes, most products include a standard warranty. Register your product on our site for coverage details and support.
How do I register my product for warranty?
Visit our Register Your Product page and complete the form to activate your warranty and receive updates.
How do I track my order?
Use our Order Look-Up tool on the Support page to see your order status and shipping updates.
Can I earn loyalty points for my purchases?
Yes! Every purchase earns loyalty points that can be redeemed for discounts, rewards, and more.
Do you offer bulk or corporate orders?
Yes, we can accommodate group, corporate, or community orders. Contact us for details and pricing.
How can I stay updated on new products and offers?
Sign up for our newsletter or follow us on social media for the latest updates, tips, and exclusive deals.
Still have questions?
Reach out anytime at shopvibegreen@gmail.com—we’re here to help.