30-Day Money-Back Guarantee

Returns

• Returns are accepted within 30 days of receiving your order.
• Returns must be initiated within this 30-day window for store credit.
• Customer is responsible for return shipping costs.
• Items must be unused, unwashed, and in original packaging with tags attached.
• Valid proof of purchase is required.
• No restocking fee applies.
• Returns of damaged, defective, or incorrect items must be reported within 7 days of delivery for resolution.

Store Credit

• Refunds for returns are issued as store credit.
• Store credit is valid for one year from date of issuance.
• Store credit will be processed once the return is received and inspected.
• Store credit cannot be redeemed for cash and is non-transferable.

Exchanges

• To exchange an item, please return it for store credit and place a new order for your preferred item.
• Customer is responsible for return shipping costs for exchanges as well.

Final Sale Items

• Final sale items are non-returnable and non-exchangeable.
• Currently, no items are classified as final sale. If this changes, affected items will be clearly marked at checkout.

Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at shopvibegreen@gmail.com with your order number and photos of the item.
• We will arrange for a replacement, store credit, or refund as appropriate.
• VibeGreen reserves the right to inspect and verify all claims.

International Returns

• All return and exchange policies apply to international orders.
• Customers are responsible for international return shipping costs, duties, and taxes.
• Shipping charges, duties, and taxes are non-refundable.

Warranty Claims

• Some products may include a manufacturer’s warranty. If your item is eligible, please contact us with your order details and a description of the issue.
• We will facilitate warranty claims with the manufacturer as applicable. Proof of purchase and photos may be required.
• Warranty coverage and resolution are subject to manufacturer policies and timelines.

Lost or Missing Packages (In Transit to Customer)

• If your package is lost or missing in transit, contact us as soon as possible at shopvibegreen@gmail.com with your order number.
• We will work with the carrier to investigate and resolve the issue.
• Claims for lost or missing packages must be submitted within 14 days of the expected delivery date.
• Replacement or store credit may be issued at VibeGreen’s discretion after investigation.

How to Return or Exchange

1. Contact us at shopvibegreen@gmail.com within 30 days of receiving your order to request a return authorization.
2. Provide your order number and details about the return or exchange.
3. We will send you instructions for returning your item.
4. Once your return is received and inspected, store credit will be issued.