Privacy Policy
Last updated: December 28, 2025
This Privacy Policy describes how VibeGreen (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from vibegreen.ca (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions and other information used for account security purposes.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify (our ecommerce platform, order processing, and payment gateway; see Shopify Privacy Policy).
- Spocket (supplier management, product sourcing, and order fulfillment; see Spocket Privacy Policy).
- Payment processors (Shop Pay, PayPal, Apple Pay) who collect payment information to process your order securely.
- Marketing and analytics partners for advertising and analytics purposes.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services: To process your payments, fulfill your orders, send notifications, manage your account, arrange shipping, and facilitate returns/exchanges. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may choose to use.
- Loyalty Points: To operate our loyalty points and rewards program, including tracking points, redemptions, and communications about your rewards. You may opt out of marketing communications at any time, but transactional updates about your loyalty points will still be sent as needed.
- Marketing and Advertising: To send marketing, advertising, and promotional communications by email, text, or mail, and to tailor advertising on our Site and other websites.
- Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. You are responsible for keeping your account credentials safe. If you believe your account has been compromised, contact us immediately.
- Communicating with You and Service Improvement: To provide customer support and improve our Services.
Cookies
Like many websites, we use Cookies on our Site. For Shopify-specific cookies, see Shopify Cookie Policy. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services. We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Removing or blocking Cookies may impact your user experience and site functionality. Our website also recognizes the Global Privacy Control (GPC) signal for opt-out requests. Learn more at Global Privacy Control.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legal, and business purposes, such as:
- With vendors or other third parties who perform services on our behalf (Shopify, Spocket, payment processors, shipping partners, IT management, data analytics, customer support, cloud storage, marketing partners).
- With business and marketing partners to provide services and advertise to you (see their privacy notices).
- When you direct, request us, or otherwise consent to our disclosure of information to third parties (e.g., shipping, social media widgets, integrations).
- With our affiliates or within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger, acquisition, or bankruptcy, or to comply with legal obligations, enforce terms, or protect our rights and users.
We do not sell or rent your personal information. We do not use or disclose sensitive personal information without your consent or for inferring characteristics about you.
Loyalty Points and Rewards Program
We collect and use your information to operate our loyalty points program—tracking purchases, redemptions, and related communications. This information is used only for the program and required notifications. You may opt out of marketing at any time, but will still receive transactional loyalty communications.
Spocket Partnership
When you order products fulfilled by Spocket, your personal info (name, address, order details) is shared with Spocket and its suppliers for fulfillment. Spocket is contractually required to protect your data and use it only for order processing. See Spocket Privacy Policy for more.
Third Party Websites and Links
Our Site may provide links to websites or platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We are not responsible for the privacy or security of such sites, including the accuracy or reliability of information found there. Information you provide on public or semi-public venues, including third-party social networking platforms, may be viewable by others. Our inclusion of such links does not imply endorsement of content or operators, except as disclosed on the Services.
Children's Privacy
The Services are not intended for children, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, contact us to request deletion.
Security and Retention of Your Information
We use industry-standard security measures to protect your information. Please be aware that no security measures are perfect, and we cannot guarantee “perfect security.” Any information you send to us may not be secure while in transit. Do not use insecure channels to communicate sensitive information.
We retain personal information as needed to provide Services, comply with legal obligations, resolve disputes, and enforce policies. Retention depends on factors such as account maintenance, legal requirements, and business needs.
Your Rights
Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal information. You may also have the right to opt out of sale/sharing, portability, restriction, withdrawal of consent, and appeal. We will not discriminate against you for exercising your rights. We may need to verify your identity before responding to your request. You may designate an authorized agent to make requests on your behalf if permitted by law.
You may exercise these rights where indicated on our Site or by contacting us:
- Email: shopvibegreen@gmail.com
- Mail: 234 Oakdale Avenue, unit 302, St. Catharines, ON, L2P 2K6, CA
Complaints
If you have complaints about our privacy practices, contact us as above. If you are not satisfied, you may have the right to appeal or lodge a complaint with your local data protection authority.
International Users
We may transfer, store, and process your personal information outside your country. If we transfer your personal information out of Europe, we rely on recognized transfer mechanisms, such as Standard Contractual Clauses, unless the destination provides adequate protection.
Contact
For questions about our privacy practices or this Privacy Policy, or to exercise your rights, email shopvibegreen@gmail.com or write to us at the address above.
For the purpose of applicable data protection laws and unless otherwise stated, we are the data controller of your personal information.
Last updated: December 28, 2025
